Delete My Account & Data — Zoomtu Android App

🚀 Quick Summary

App covered: Zoomtu Customer Android app.
Two ways to delete: in the app, or via this page.
What gets deleted: eligible customer account data such as profile, reservations, chats, reviews, wishlist, follows, and push token.
How long it takes: within 30 days of your verified request.
What may be kept: records we must keep for legal, safety, abuse-prevention, or backup reasons, plus anonymous statistics that no longer identify you.
Cost: free, always.

⚠️

Deletion is permanent. Once your account is deleted you can't sign back in or recover your reservation, chat, or review history. If you change your mind later you can create a new account, but past data will not be restored.

📱 Method 1 — Delete inside the App (Fastest)

Step-by-step

Open the Zoomtu app on your Android phone.
Tap the Profile tab in the bottom navigation.
Scroll to the Account section.
Tap Delete Account.
Read the warning and tap Delete to confirm.
You will be signed out immediately. Deletion completes on our servers within 30 days.

If the option is not visible, please update to the latest version of the Zoomtu app from the Google Play Store.

✉️ Method 2 — Request Deletion via this Page

If you've already uninstalled the app, lost access to the app, or just prefer to do it from a browser, you have two options below.

Option A — Email us

Send an email to support@zoomtu.com with the subject "Delete my account", and include:

The full name on your account, so we can verify ownership.
The Google email address used for your Zoomtu account.
A short confirmation that you want deletion to be permanent.

Send the email from the Google email address linked to the account where possible — it speeds up identity verification.

📧 Open Email to Request Deletion

Option B — Use the form below

This form opens your email client with the details pre-filled. Your message will be sent to support@zoomtu.com; we do not store anything from this page.

🧾 Exactly What Will Be Deleted

Category	Deleted within 30 days?
Account profile (name, email, Google account ID, photo)	✅ Yes
Authentication tokens and push notification token	✅ Yes
Reservation history (pickup codes, notes, statuses)	✅ Yes
Chat conversations and messages you sent	✅ Yes
Reviews and ratings you posted	✅ Yes (anonymized or removed)
Wishlist, compare list, and followed-shops list	✅ Yes
Discovery / radius / notification preferences	✅ Yes
Push notification (FCM) token	✅ Yes (deregistered immediately at sign-out)
Auth tokens (access + refresh)	✅ Yes (revoked immediately)
Anonymized aggregated analytics (no longer identify you)	❌ Retained for product improvement
Records required for legal, safety, or abuse-prevention reasons	May be retained only as needed
Local data on your device (cached images, preferences)	Cleared when you sign out or uninstall the app

⏱️ Timeline

Within minutes — auth tokens revoked, push notifications stopped, account hidden from the app.
Within 24 hours — your profile becomes inaccessible to other users (chats and reviews are anonymized).
Within 30 days — all eligible personal data is permanently removed from production databases.
Within 90 days — encrypted backups containing your data are rotated and overwritten.

🤔 Don't Want to Delete Everything?

You may not need a full account deletion. Other options:

Sign out — simply log out of the app. Your cached data on the device is cleared; your account stays as-is until you sign back in.
Uninstall the app — removes all local data from your phone. Your server-side account is untouched.
Mute notifications — open Profile → Notifications and turn off categories you don't want.
Revoke location permission — in Android Settings → Apps → Zoomtu → Permissions. The app will still work but nearby search will be disabled.
Delete individual items — you can remove a review, unfollow a shop, or empty your wishlist directly in the app without deleting your whole account.

📬 Still Need Help?

If your request doesn't complete within 30 days, or you have any other concern, reach our Privacy team directly:

Email: support@zoomtu.com

Subject line: "Deletion follow-up"

For full details of what data we hold and why, see our Privacy Policy.